Today, I had what I thought was a perfectly normal, if slightly loud, conversation that one has with a client. It started off as a clarification of miscommunication from both sides, but very quickly turned into a shouting match that took an unnecessarily emotional turn. I used to be someone who would get very worked up by confrontation of this sort, but I now much prefer having things out in the interest of a better outcome (even if that outcome is that I lose a client). But today, somewhere in the midst of decibel levels rising and emotions flaring, I realised that what was playing out was a story, a script. Something I have been a part of before — conversations with clients/colleagues where there is an unmistakeable undertone of a power equation threatening to be toppled simple because one party decided to come clean and ask the tough questions.
I used to be afraid of this kind of confrontation, no matter which side of the argument I have been in. I am not a fan of ruffling feathers (and losing a good thing) nor have I been a fan of being at the receiving end of a confrontation. But today, I initiated it. I didn’t even realise how naturally this had come to me today, even as I was doing it. And suddenly, in that moment when I realised what was actually at play, I had the blinding clarity that I refuse to play a part in this repetitive script in my life again.
It was suddenly no longer about missed deadlines, miscommunication, ironing out wrinkles so we can work it out going forward. It was about reclaiming my power from a person who was hell bent on irrationally taking it away. I have never been surer of how right I am in an engagement with a client. And today, I really had it out.
The conversation was difficult. It touched a very raw nerve, gave me a headache and tested me emotionally so much, I burst into tears when I hung up, even as I was so relived to have ended that contract. Now that I think of it, I think they were also tears of relief. But when the call was done, my temples were pounding, I needed a tall drink of water and immediately took myself to my air conditioned bedroom to cool off.
There’s suddenly so much happening with me, in this area of power, space and boundaries. It comes in waves with such intensity and is revealing itself in little and big situations, inspiring a host of different actions and reactions on an everyday basis. It is making me do things every single day that surprise me, push me, elate me, exhaust me.
This situation, this conversation and this outcome (ending a contract on a telephone call) would be so very unlike me. Except it doesn’t feel unlike me anymore. The more these situations present themselves, the more I am pushed to see this side of me that also exists, that has been lying locked up, that needs to be seen, the more I am forced to see what I really am. I’m a mix of it all. I am as aggressive and can fight loud and aggressively for what’s right, as much as I can be compassionate and let you have your way on a day when I feel kinder.
Today I may have shaken myself up a bit. This probably the first time I really stood up to a client who was being a bully. It’s the first time I really made myself heard, without relenting in the moment and saving up all my pent up aggression for a politely worded email sent much later when enough deep breaths were taken.
This new side, I find aggressive, loud, shrill, even hostile sometimes. But, I realise how much of this is conditioning. Conditioning that makes me believe these qualities must be hushed up. That I must be coy and cooperative as far as possible. That I must sometimes relent in the interest of work, and money. But I am so much more than that.
I am sometimes angry. Fierce. Unreasonable. I am all of this too.
When did anger get such a bad rap? Why is it looked down upon so much? I see now that anger and rage, when expressed, are clues to dig deeper. And invariably, when I do, I am compelled to change something towards a better outcome. Anger maybe a trigger emotion, but it’s certainly a catalyst for change. So when and why have we become so comfortable with pushing it away?
I feel loud and large today. It is like stepping into a side of me that has been a long time coming. But on the flip side, I feel emotionally very vulnerable and fragile. And yet, kind of empowered. I feel new.